These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between MANA LLC, a Colorado limited liability company ("MANA", "we", "us", or "our"), and the individual or legal entity accessing or using MedicalSpace ("MedicalSpace", "Platform", "Service", "you", or "Customer").
By creating an account, accessing, subscribing to, or using MedicalSpace, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use MedicalSpace.
MedicalSpace is a software-as-a-service platform intended primarily for:
MedicalSpace provides software and technology infrastructure for healthcare-related workflows, communication, information management, professional collaboration, and related functionality.
MANA is not a hospital, clinic, physician, pharmacist, healthcare provider, insurer, or emergency medical service.
MANA does not independently provide medical diagnosis, treatment, prescriptions, or medical advice through MedicalSpace.
MedicalSpace and any information made available through MedicalSpace, including AI-generated information, are provided as technological assistance only.
Nothing provided by MedicalSpace constitutes:
Healthcare professionals remain solely responsible for independently reviewing and evaluating information before relying upon it.
MedicalSpace may contain artificial intelligence ("AI") assisted functionality.
AI-generated results may contain:
AI output must be treated as an assistive draft or recommendation only.
You are solely responsible for reviewing and validating AI-generated information before:
MANA does not guarantee the medical correctness, completeness, safety, or suitability of AI-generated output.
MedicalSpace is not an emergency medical service and must not be used as the sole means of responding to an emergency.
Examples include:
In an emergency, users must contact the appropriate local emergency service or qualified medical professional.
MANA is not responsible for delays, failures, interruptions, or consequences resulting from attempting to use MedicalSpace for emergency care, to the maximum extent permitted by applicable law.
You represent and warrant that:
If you are using MedicalSpace on behalf of an organization, you represent that you have authority to bind that organization.
You are responsible for maintaining the confidentiality of:
You must immediately notify MANA if you suspect:
MANA is not responsible for losses resulting from credentials or access controls that you fail to protect, except to the extent liability cannot legally be excluded.
The person or organization that creates a MedicalSpace professional account ("Account Owner") is responsible for:
MedicalSpace may allow Account Owners to invite employees, assistants, secretaries, doctors, pharmacists, or other authorized members.
The Account Owner is responsible for:
A member's access is limited to the permissions assigned by the Account Owner and the technical capabilities of the Platform.
MANA is not responsible for an Account Owner granting excessive permissions to a member.
MedicalSpace may allow healthcare professionals to store patient information.
You represent and warrant that you have the legal right and appropriate authority to:
You are solely responsible for obtaining any patient consent, authorization, notice, or other lawful basis required by applicable law.
MANA does not independently verify whether you have obtained such consent or authorization.
Healthcare professionals remain responsible for their professional confidentiality obligations.
You must not use MedicalSpace to disclose patient information to a person who is not authorized to receive it.
You must configure user permissions appropriately and promptly remove unauthorized users.
You retain ownership of content that you lawfully own and upload to MedicalSpace.
You grant MANA a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, process, display, and technically handle that content solely as reasonably necessary to:
MANA does not acquire ownership of your medical records merely because you store them on MedicalSpace.
You must not upload or transmit content that:
MedicalSpace allows authorized users to create, publish, share, and interact with user-generated content, including posts, medical case discussions, comments or contributions, images, videos, documents, and other content submitted through the MedicalSpace platform ("User-Generated Content" or "UGC").
By creating or submitting UGC, you agree that:
Medical discussions, professional disagreements, clinical opinions, and differing approaches are permitted when presented responsibly and in accordance with applicable professional obligations.
You retain ownership of UGC that you lawfully own. By submitting UGC to MedicalSpace, you grant MANA LLC a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, display, transmit, moderate, and technically use that content only as reasonably necessary to operate, secure, maintain, improve, and provide the MedicalSpace services, subject to these Terms and the MedicalSpace Privacy Policy.
MedicalSpace does not endorse, verify, or guarantee the accuracy, completeness, safety, legality, or professional appropriateness of UGC posted by users. Users remain responsible for the content they submit and for their professional and legal obligations relating to that content.
MedicalSpace provides in-app mechanisms that allow users to report objectionable UGC and to block other users.
Users may report content or users for reasons including:
Users may also block another doctor or user when they do not wish to interact with or receive content from that user.
Reports should be submitted in good faith and should contain accurate information to the extent reasonably known by the reporting user. Users must not intentionally submit false, misleading, malicious, or abusive reports or use the reporting system to harass or retaliate against another user.
Submitting a report does not guarantee that MedicalSpace will remove the reported content or take a particular action. MANA LLC may review reports and take appropriate action based on the circumstances, applicable law, these Terms, and MedicalSpace safety and moderation standards.
MANA LLC maintains reasonable and ongoing moderation processes intended to help maintain the safety, integrity, and appropriate use of the MedicalSpace platform.
Depending on the circumstances, MANA LLC may review, restrict, hide, remove, disable access to, or otherwise take action regarding UGC that it reasonably believes:
MANA LLC may also restrict, suspend, or terminate accounts or access to features when permitted under these Terms, including where a user's conduct repeatedly or seriously violates applicable rules.
Moderation may involve automated systems, manual review, user reports, security processes, or a combination of these methods.
MANA LLC will consider reports and other available information when determining whether action is appropriate. Due to privacy, security, legal, and operational considerations, MANA LLC may not disclose the details or outcome of a moderation review to the reporting user or other users.
Users acknowledge that MedicalSpace is a technology platform and that moderation cannot guarantee that all objectionable, unlawful, inaccurate, or inappropriate content will be detected or removed immediately. Users should use the available reporting and blocking mechanisms when they encounter content or behavior that may violate these Terms.
You may not:
MedicalSpace may provide free and paid functionality.
Paid subscriptions may be offered on monthly, annual, or other billing cycles disclosed at the time of purchase.
The applicable price, billing period, renewal terms, and subscription benefits will be disclosed before purchase.
MANA may change subscription prices for future billing periods by providing reasonable notice where required by applicable law or applicable platform rules.
Unless canceled before the applicable renewal date, an auto-renewing paid subscription may automatically renew for the same billing period.
The applicable payment platform will charge the payment method associated with the subscription according to the terms presented at purchase.
You are responsible for canceling the subscription before the next renewal if you do not wish to continue.
Subscription payments are generally non-refundable except where a refund, cancellation right, credit, or other remedy is required by applicable law, applicable Google Play policies, another applicable payment platform policy, or expressly provided by MANA.
Where legally permitted, unused subscription time, partial billing periods, cancellation after renewal, unused features, or failure to use the Service may not qualify for a refund.
Nothing in these Terms excludes or limits any refund or consumer remedy that cannot legally be excluded or limited.
You are responsible for applicable taxes, duties, VAT, sales taxes, or similar governmental charges associated with your purchase, except taxes imposed directly on MANA's income.
Payments may be processed by third-party payment providers such as Stripe or, where applicable, an app-store billing platform.
MANA does not guarantee the availability or uninterrupted operation of third-party payment systems.
Payment disputes may be subject to the terms and policies of the applicable payment provider.
You may cancel a subscription according to the cancellation functionality made available by MedicalSpace or the applicable payment platform.
If a subscription is purchased through Google Play, cancellation may be managed through Google Play's subscription management tools or through functionality provided by MedicalSpace where applicable.
Cancellation generally prevents future renewal but does not automatically entitle you to a refund for the current billing period, except where required by applicable law or applicable platform policy.
Unless otherwise stated, access to paid features may continue until the end of the paid subscription period.
If MedicalSpace permits subscription downgrades, the downgrade may become effective at the beginning of the next applicable billing period.
Certain features, storage limits, or usage limits may change when the downgrade becomes effective.
MANA may restrict new usage after a downgrade where necessary to enforce the limits of the new plan.
MANA may suspend or restrict access where reasonably necessary to:
Where reasonably practicable, MANA may provide notice before suspension, except where immediate action is reasonably necessary.
MANA may terminate an account or this Agreement where:
You may stop using MedicalSpace at any time.
After termination, MANA may retain information for periods reasonably necessary for:
Where applicable, data retention and deletion practices are described further in the MedicalSpace Privacy Policy.
You are responsible for exporting records before termination where you are legally required to retain them.
MANA does not guarantee permanent access to data after termination.
MANA will use commercially reasonable efforts to operate MedicalSpace.
However, MedicalSpace may occasionally be unavailable due to:
MANA does not guarantee uninterrupted or error-free availability.
MedicalSpace may integrate with or depend upon third-party services, including:
Third-party services are controlled by their respective providers.
MANA is not responsible for failures caused exclusively by third-party services to the extent permitted by law.
MedicalSpace does not replace professional qualifications, licensing, training, judgment, or supervision.
You are solely responsible for:
MANA provides software infrastructure for medical record management.
MANA does not guarantee that MedicalSpace satisfies every medical record retention, documentation, interoperability, localization, or regulatory requirement applicable to your jurisdiction.
You are responsible for determining whether MedicalSpace is appropriate for your particular regulatory environment.
You acknowledge that AI systems are probabilistic technologies and may generate inaccurate or misleading information.
You agree not to rely upon AI-generated information without appropriate professional review.
You are responsible for verifying:
MANA shall not be responsible for clinical decisions made solely or primarily on the basis of unverified AI output, to the maximum extent permitted by applicable law.
MedicalSpace, including its software, source code, object code, architecture, design, interface, trademarks, logos, documentation, databases, proprietary technology, workflows, and underlying systems, are owned by or licensed to MANA and are protected by applicable intellectual property laws.
Except for the limited right to use MedicalSpace under these Terms, no ownership rights are transferred to you.
If you provide suggestions, ideas, bug reports, feature requests, or other feedback regarding MedicalSpace, you grant MANA the right to use such feedback without restriction or compensation, provided that such use does not unlawfully disclose confidential patient information.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEDICALSPACE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
MANA disclaims all warranties that may lawfully be disclaimed, including warranties of:
MANA does not warrant that:
Nothing in this Agreement excludes warranties that cannot legally be excluded.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MANA AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:
These limitations apply to the maximum extent permitted by applicable law and subject to the liability cap below.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MANA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO MEDICALSPACE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:
This limitation applies regardless of the legal theory of liability, including contract, tort, negligence, strict liability, or otherwise, except to the extent such limitation is prohibited by applicable law.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded or limited.
To the maximum extent permitted by law, MANA is not responsible for:
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless MANA and its members, managers, officers, employees, contractors, affiliates, licensors, and service providers from claims, damages, liabilities, losses, costs, and reasonable legal expenses arising out of or relating to:
This indemnification obligation does not apply to the extent a claim is finally determined to have resulted from MANA's own conduct that cannot legally be indemnified.
Each party should take reasonable measures to protect confidential information received from the other party.
Healthcare professionals remain responsible for their professional confidentiality obligations concerning patients.
Nothing in this Agreement authorizes disclosure of confidential information where such disclosure is prohibited by law.
MANA maintains procedures intended to identify, investigate, contain, and respond to security incidents.
Where applicable law requires notification of a security incident, MANA will provide notifications as required by applicable law.
Users must promptly notify MANA of suspected unauthorized access or security incidents affecting their MedicalSpace account.
You agree to comply with all laws and regulations applicable to your use of MedicalSpace, including where applicable:
MANA does not represent that MedicalSpace is compliant with every law in every country.
MedicalSpace is operated by MANA LLC from the United States.
Although MedicalSpace may be accessible from countries throughout the Arab region and elsewhere, MANA does not represent that the Service is appropriate, authorized, or legally compliant for every jurisdiction.
The customer is responsible for determining whether its use of MedicalSpace is lawful in its jurisdiction.
You may not use MedicalSpace in violation of applicable export-control, sanctions, embargo, or trade laws.
MANA may restrict access where reasonably necessary to comply with applicable sanctions or legal requirements.
MANA shall not be liable for failure or delay caused by circumstances beyond its reasonable control, including:
To the maximum extent permitted by applicable law, these Terms shall be governed by the laws of the State of Colorado, United States of America, without regard to conflict-of-law principles.
Mandatory consumer, privacy, healthcare, or other laws applicable to a user in their jurisdiction shall remain applicable to the extent they cannot legally be excluded.
To the maximum extent permitted by applicable law, disputes arising out of or relating to MedicalSpace or these Terms shall be resolved in accordance with applicable law and, where legally enforceable, through binding arbitration or the courts located in Colorado.
Nothing in this section prevents either party from seeking:
Mandatory rights granted by applicable law are not waived.
To the maximum extent permitted by applicable law, disputes shall be brought on an individual basis and not as part of a class, collective, representative, or consolidated action.
This provision applies only to the extent legally enforceable.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
MANA's failure to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.
These Terms, together with the MedicalSpace Privacy Policy and any additional agreements expressly incorporated into them, constitute the entire agreement between you and MANA regarding MedicalSpace.
MANA may modify these Terms from time to time.
Where changes are material, MANA may provide notice through the Platform, email, or another reasonable method.
Your continued use of MedicalSpace after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.
You agree that clicking an acceptance button, creating an account, purchasing a subscription, or otherwise using MedicalSpace may constitute electronic acceptance of these Terms to the extent permitted by applicable law.
MANA may maintain electronic records of acceptance.
You may not assign or transfer this Agreement without MANA's prior written consent, except where applicable law permits such transfer.
MANA may assign or transfer this Agreement in connection with a merger, acquisition, corporate restructuring, financing, sale of assets, or similar transaction.
Nothing in these Terms creates:
between you and MANA.
Except where expressly stated otherwise, these Terms do not create rights for third-party beneficiaries.
Legal notices to MANA should be sent to:
MANA LLC
Colorado, USA
Email:
info@mana-co.com
MANA may provide notices to users through:
For legal, contractual, subscription, privacy, or general inquiries:
MANA LLC
Email:
info@mana-co.com
Location: Colorado, USA
BY USING MEDICALSPACE, YOU ACKNOWLEDGE THAT:
MANA LLC reserves all rights not expressly granted under these Terms.